MOuseios
Support
One inbox, read by a person. Email support@mouseios.com and we will get back to you — we aim to answer support requests within two business days.
Get help
Write to support@mouseios.com. To get a useful answer on the first reply, tell us:
- your device and OS version (for example, iPhone 15, iOS 18.5);
- roughly when you installed the app, or last updated it;
- what you did, what you expected, and what happened instead;
- a screenshot, if the problem is something you can see.
Please do not send passwords or payment card numbers. We never ask for them.
Where to go for specific things
| Topic | Where |
|---|---|
| Delete your account and data | mouseios.com/account-deletion — or, in the app, Settings → Delete Account |
| Privacy, data access, and privacy rights requests | Privacy Policy · privacy@mouseios.com |
| Licence terms for the app | End User Licence Agreement · Terms |
| Subscriptions, billing, and refunds for in-app purchases | Billed by Apple or Google, not by us. Manage or request a refund through your App Store or Google Play account. If you are stuck, email us and we will help you find the right place. |
| Anything bought on this website | support@mouseios.com |
| Copyright and DMCA notices | dmca@mouseios.com |
| Abuse, or content you believe breaks the rules | abuse@mouseios.com |
Before you write
Two things solve most reports on their own:
- Update the app. Install the latest version from the App Store or Google Play, then try again.
- Restart the app. Close it fully and reopen it. If a generation is stuck, this clears it.